returns

Garden Furniture Online is dedicated to supplying exclusive luxury garden furniture and garden accessories, supported by the highest levels of customer service.

Due to the quality of our product portfolio and the care our supplier take in manufacturing our products, we are extremely confident that you will be delighted with any purchase you make. However, if for any reason you are not entirely satisfied then you will need to read the following information carefully in order to understand our returns procedure.

You may return any delivered products you have purchased within 7 working days of delivery for any reason.

If you are returning a product for any reason, except damage or manufacturer defect, you must pay the costs of returning the products to us or our suppliers.

If:

• the Product delivered is not what you Ordered (including an unapproved Substitute Product), or does not correspond with its description;
• the Product delivered is not of a satisfactory quality;
• the Product arrives damaged or faulty; and
• you have notified us within 7 working days, we may replace the item or affected parts or you may cancel the order and receive a full refund. You will not be charged for the costs of returning an unapproved substitute or defective product.

The original carriage charge for non-faulty items that are returned will not be refunded, as GFO already subsidise courier fees.

If products arrive in a damaged condition you must make a note on the carrier's delivery consignment note where possible and inform us within 7 working days of the delivery.

If the product becomes defective soon after 7 working days have passed, Garden Furniture Online will, at its option, repair the product, replace the product or Refund you. You will not be charged for the cost of returning a defective product.

We will not accept returns or cancellations if the products have been altered by applying chemicals or paints to the surfaces or by altering or customising the Product in any way that could be deemed as you using or treating the Products as your own.

While in your possession, you must keep any products you intend to return to us in good condition. Products must be returned in the same condition as they were delivered. If products were delivered flat packed they must be returned in the same way. Care must be taken to ensure the return products are packed well to avoid damage or loss of parts in transit.

Products returned which cannot be re-sold as new due to damage or wear and tear may be subject to a reduction in the Refund given.

If you need to return goods, clients should contact our customer services team either by phone (+44 (0)800 931 7777, fax +44 (0)870 777 6665 or email cs@gardenfurnitureonline.com. All returned items will require an authorised return number prior to being returned.